Terms And Conditions

vOffice hereby agrees to provide various services to client persuant to the terms and conditions set forth herein and in the service agreement.

  1. Operating Hours

    Voffice Philippines Inc. hereinafter referred as VPI will provide the stipulated service during business hours from 8:30 am to 7:30 pm Monday to Friday and VPI will adhere to any public holidays in accordance with the Philippine law for the Metro Manila Philippines. VPI may also declare certain business day as off day(s) provided that if VPI were to give prior notice of at least 5 working days in advance.

  2. Communications

    VPI primary communication channel shall be via email and emails sent through VPI Corporate Email Server to the email address provided by the Client on the registration form shall be deem as delivered, accepted and understood from the time it is sent. It is the Client's responsibility to update VPI with his/her latest working email address in the event of any changes differing from that stipulated in the registration form.

  3. Suspension or Termination

    The Client understand that VPI in its sole discretion, may terminate, and suspend your service(s) at any time, with or without notice(s), in relation to any outstanding invoice(s) or if any part of this Agreement is breached.

    In the event of any early termination of this service prior to the expiration of the Service Agreement, Client shall pay to vOffice a compensation equal to the remaining contracted period monthly service fees as stated in the Service Agreement. The Client will as well be responsible for vOffice's reasonable costs in recovering any monies owed under this Service Agreement. VPI immediately reserved the rights to re-assign any services we offered to the Client to another party and VPI will discard any mails, parcels, items which belong to the Client if the item is not collected after 14 days of such suspension or termination. VPI will not be liable for any losses or claims or whatsoever that may arise from such instances.

    The deposit can be used to complete your contract for early termination, otherwise it will be refunded should you complete the whole period.

    Any usage of our service(s) after such termination or suspension shall be deemed as an act of trespassing.

  4. Liability

    VPI makes no representations or warranties, express or implied, of any kind to Client or third party regarding VPI services. VPI shall use reasonable efforts to provide the agreed upon services however, in no event, shall VPI be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by VPI.

  5. Fraudulence Use of Service

    The Client agrees that he/she will not use VPI name, services, and premises for any illegal, fraudulent, illicit, unfit, unethical purpose. VPI is the sole arbitrator to decide on the validity of the Client purpose of using our services.It is agreed that VPI is not responsible for any international civil and criminal law violations on Client's part.

    VPI accepts no legal responsibility or liability for the handling of call on the Client's behalf (whether unregistered, registered, certified or insured), or for any action, event or expense associated with or arising from the handling of the calls.

    The Client reserved the rights to the privacy of your mails with VPI but if it is deemed to be suspicious, we preserved the rights to unwrap or open the mail, parcel, courier or any questionable items delivered to our premises for the Client without the Client's prior agreement.

  6. Indemnity

    The Client indemnifies and agrees to hold VPI harmless from and against any claims by the Client, and/or any employee, agent or invitee of the Client for any loss, damage, expense or claim, loss of information, damage or any errors including whether caused by any act or omission of VPI.

  7. Miscellaneous

    Any telephone number assigned to Client by VPI shall remain the property of VPI.

    It is understood that VPI is only offering a service to you and is not affiliated nor related to the Client. VPI will not be your guarantor and/or responsible for any loan, credits, borrowing of money. Should we receive any threat from any party that affects our employees (emotionally or physically), premises or business operation, VPI will report the case to the Police immediately and VPI reserved the rights to terminate your service immediately without any compensation.

    VPI may transfer our obligation to you to another location if necessary provided that VPI give a 21 days advance notice.

    VPI may modify this Term of Use Agreement at its sole discretion and will be considered as accepted by you upon VPI notification to you of that changes through our primary communication channel and did not receive any objection from your within 72 hours of notification.

    VPI will only provide storage of your mails, parcels or items for the time frame stipulated on the package/plan you sign up for and VPI has the rights to discard any items not collected after that period of time plus 14 days grace period.

    Any items delivered to our office via normal post, hand or courier which is not addressed clearly to the recipient or if the address differs from what we have on our records will be discarded. VPI will certainly endeavor to identify the rightful owner but if VPI failed to identify the recipient, VPI will discard the item after 21 days of the date of taking delivery.

  8. Client Privacy

    VPI guaranteed that all customers information will be kept with strict confidentiality and will not be sold or release to any 3rd party however VPI is at it's sole discretion to preserved the rights to release the Client information to a 3rd party if VPI suspect or believe that the Client has breach any part of this Agreement.

  9. Payment Terms

    Our service to you will be auto renewed by itself at the original price, plan and billing cycle at the end of each billing cycle unless you notify us of otherwise. Our billing system will automatically generate a new invoice for you at the end of your billing cycle for the same renewal and the invoice shall be consider delivered and accepted by you unless you inform us 72 hours after the invoice is sent to your email address on our system.

    It is understood that the only way to confirm that you wish to cancel your service and obligation to us is by completing VPI Official Service Cancellation Form which can be obtain from our website at www.voffice.com.ph/cancel_ph_service.pdf or by contacting us at +63 2 224 2000 to request for a fax copy of the cancellation form. You should receive an acknowledgement from us once we have verified and process your cancellation.

  10. Returned Checks

    If a check is returned by your financial institution for any reason, a PhP1,000 charge will be assessed and the client shall settle the agreed payment within 48 hours from the date of our notification. vOffice may use all available legal channels not excluding the right to file estafa case against the client to recover any losses vOffice may incur.

  11. Modification of Services

    VPI may at any time modify or discontinue, temporarily or permanently , VPI services (or any part of them) with or without notice and liability to anyone. Should price increases become necessary, VPI will give the customer 21 days notice in writing / email.

  12. Matters Beyond Our Control

    We shall not be held liable for any breach of these Terms and Conditions caused by circumstances out of our control, including acts of God, fire, lightning, flood or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees) network and equipment failures, power failures or acts of local or central Government or other competent authorities.

  13. Jurisdiction

    The laws and jurisdiction of Metro Manila, Philippines shall govern any and all matters of dispute between VPI and Client.

More Questions?

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